FAQ / Help
Shipping Policy
The National Museum of the Pacific War ships with and USPS within the United States. Packages addressed to PO Boxes or Military Boxes will also be shipped using USPS.
Days & Hours of Operation
Most orders ship within 24 hours if placed Monday through Friday. Orders placed after 2 pmon Friday and on Weekends will ship out on the following Monday. Orders placed on days when the museum is closed for a Holiday will be shipped out on the following business day. The National Museum of the Pacific War is closed on the following holidays: Thanksgiving Day, Christmas Eve, and Christmas Day.
Has my order shipped?
Click the "My Account / Order Status" link at the footer of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
Contact Us
Thank you for ordering from The National Museum of the Pacific War Museum Store. All proceeds from your purchase fund the continuing educational mission of The National Museum of the Pacific War in Fredericksburg, Texas. If you have any questions or concerns your shipment, please call 830-997-8600 ext. 210 or email us at store@nimitzfoundation.org.